At AdornThemes, customer satisfaction is our priority. Since we sell our Shopify themes through both AdornThemes.com and Envato Market (ThemeForest), the refund process depends on where you purchased your theme.
Purchases Made on AdornThemes.com
7-Day Money-Back Guarantee
We want you to purchase with confidence. If you’re not completely satisfied with your purchase, you can request a refund within 7 days of your purchase. We simply ask that you contact us within 7 days of your purchase.
Before Requesting a Refund
If you’re experiencing a technical issue, we’d love the opportunity to help first. Our support team can often resolve installation, configuration, or theme-related issues quickly.
If we can’t resolve the problem, we’ll happily process your refund under our 7-Day Money-Back Guarantee.
Non-Refundable Circumstances
The guarantee does not apply if:
- The request is made more than 7 days after purchase.
- The issue is caused by third-party apps, custom code, or modifications made by you or another developer.
- The requested feature was never advertised or included in the theme.
- The issue is caused by Shopify platform limitations rather than the theme itself.
Purchases Made via Envato (ThemeForest)
We honor refund requests for the following reasons, as aligned with Envato Market refund guidelines:
How to Request a Refund
If you believe your situation meets the criteria above:
- Open a Support Ticket: Contact us via our Support Portal.
- Provide Details: Include your Order ID, License Key, and reason for requesting a refund.
- Review Period: Our team will review your request within 2–3 business days.
Contact Us
For any questions regarding our Refund Policy, please reach out to us at:
- Email: support@adornthemes.com
- Website: adornthemes.com/contact/