Last Updated: [Insert Date, e.g., June 16, 2026]
At AdornThemes (“we,” “our,” or “us”), accessible from https://www.adornthemes.com/, the privacy of our visitors, customers, and partners is one of our highest priorities. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding your personal information.
By using our website, purchasing our premium Shopify themes, downloading documentation, or submitting a project request, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
We only collect information about you if we have a reason to do so—for example, to provide our services, communicate with you, or improve our products. We collect this data in three ways:
A. Information You Provide Voluntarily
- Contact & Project Requests: When you fill out our “Have a Project Request” form or contact us via email, you may provide your name, email address, website URL, and details regarding your custom development needs.
- Support & Documentation Access: When you open a support ticket, access our knowledge base, or register on our support portal, we collect your name, email address, and purchase validation codes (such as Envato/ThemeForest purchase codes) to verify your license.
- Newsletter Subscription: If you subscribe to our newsletter for Shopify tips, updates, and promotions, we collect your email address.
B. Information Collected Automatically
- Log Files: Like most standard websites, AdornThemes utilizes log files. These files log visitors when they visit the site. The information includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and the number of clicks. This data is not linked to any information that is personally identifiable.
- Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze our website traffic. For detailed information, please see our Cookies section below.
C. Information from Third Parties
- If you purchase our themes through marketplaces like Envato/ThemeForest, they process your payment information. They share transaction records and license details with us so we can fulfill your support entitlement, but we do not receive your credit card details or billing credentials.
2. How We Use Your Information
We use the information we collect in various ways to support your business, including to:
- Provide, operate, and maintain our website and customer support systems.
- Improve, personalize, and expand our website features and user interface.
- Understand and analyze how you interact with our documentation, themes, and services.
- Develop new premium Shopify themes, features, apps, and functionalities.
- Process and respond to your technical support tickets and custom project requests.
- Communicate with you regarding theme updates, security patches, critical bug fixes, or promotional offers (you can opt-out of marketing emails at any time).
- Find and prevent fraudulent transactions, license piracy, or malicious behavior.
3. Data Security and Confidentiality
We take data security very seriously. Any information you share with AdornThemes—especially proprietary business specifications sent via our project request form—is kept strictly private and confidential.
We implement robust administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We will never sell, rent, or trade your personal information to third parties.
4. Third-Party Privacy Policies & Services
AdornThemes’ Privacy Policy does not apply to other advertisers, external marketplaces, or websites. We advise you to consult the respective Privacy Policies of these third-party platforms for more detailed information:
- Envato / ThemeForest: For purchases made via their platform.
- Google Analytics / PageSpeed Insights: Used to analyze aggregate website performance and anonymous user behavior to optimize our site’s loading speeds and Core Web Vitals.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
5. Your Data Protection Rights (GDPR & CCPA)
Depending on your global location, you are entitled to certain data protection rights regarding your personal information:
- The Right to Access: You have the right to request copies of your personal data held by us.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, under certain conditions (such as closing support accounts).
- The Right to Restrict or Object to Processing: You have the right to object to or restrict our processing of your personal data under specific circumstances.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
If you would like to exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
6. Children’s Information
Another part of our priority is adding protection for children while using the internet. AdornThemes does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our development practices or for legal and regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have any questions, concerns, or suggestions regarding this Privacy Policy, or if you wish to make a data request, please do not hesitate to contact our data compliance team:
- Email: support@adornthemes.com
- Contact Page: https://www.adornthemes.com/contact-us/